BURNING HEART RIVER CAMP TERMS AND CONDITIONS.
Foot note.
Our beautiful river camp is based in an area of Special Scientific Interest Conservation. Please try to remember that and be mindful of all the flora and fauna on the site. Once there, please keep to the 4-acre meadow where the camp is. In no conditions is it OK to wander around the fields or up to the farm unless you are walking to the footpath or to the pub. We have animals everywhere including our South Devon Bull, Norton Dynamic the Third..If a gate is closed already please close it behind you. Many thanks in advance.
THE BASICS
1. If a booking is cancelled within 10 weeks of booking date a refund will not be provided (unless there are extenuating circumstances accepted to be so by Burning Heart River Camp)
2. Burning Heart River Camp reserve the right to cancel bookings in the event of severe weather conditions.
3. We cannot cancel bookings due to poor weather or poor weather forecasts. If you feel you may not want to camp in poor weather we suggest you make a last-minute booking rather than booking in advance.
4. Check-in is 4pm and check out is 11am – we request that these times are adhered to in order to allow staff time to prepare for other guests.
5. No rubbish to be left inside the various accommodations – please use bins provided next to the kitchen. No litter to be left anywhere else on site. Please sort rubbish according to our recycling policy.
6. No smoking in any accommodations or the barn. All cigarette butts to be disposed of responsibly.
7. No rubbish to be burned in woodburning stoves or in the firepit/BBQ. Please use only wood and coal on the stoves and in the firepits in line with our environmental policy.
8. Due care and attention to be taken at all times with the fire pit, barbeque and woodburning stove.
9. Please do not ever leave any fires unattended.
10. Any accidental damage/spillages to be reported (replacement fee/ cleaning fee may be applied). For groups a deposit of £500 prior to arrival. You will be sent a separate link for this.
11. No additional guests allowed on site without prior arrangement with the owner and maximum occupancy of 4 people in the yurt must always be observed. If it is a group booking only the amount you have booked and paid for will be allowed.
12. Pets are not allowed and we are sorry but we cannot make exceptions to this rule. It is a working farm.
13. Children must be supervised at all times.
14. Alcohol may be consumed on-site but drunken or rowdy behaviour is not acceptable.If any guest behaves inappropriately or improperly, or illegally, BHRC reserves the right to ask the guest and their party to leave the Property before the end of the holiday period and/or refuse any future bookings from you.
15. The barn and yurt, caravans, camper van and bell tents will be cleaned and maintained by staff but we ask that guests tidy up after themselves at all times. We do not clean yurts during your stay unless you specifically ask us to do so. Please leave the camp as you found it.
16. Staff are available during office hours (9am til 5pm) on the telephone number displayed. 07874109267 Outside of office hours please contact staff only in a genuine emergency. Emergency numbers are displayed in the kitchen and in your yurt. With respect to the privacy of the owners please do not knock on the door of the private dwelling except in an extreme emergency.
17. Please report any problems that you find at the earliest possible opportunity to allow staff to address the issue.
18. Guests accept that staff may check the condition of the yurt and/or any of the other accommodations at the point of check out. Staff will not enter accommodations during your stay unless invited to do so or in the case of a safety concern.
19. Guests are expected to behave with respect for staff and the environment at all times.
20. Burning Heart River Camp cannot be held responsible for any lost, damaged or stolen personal property.
21. ANY Use of any pyrotechnics (fireworks/bangers/sparklers/indoor fireworks), Sky lanterns, plastic glow sticks, glitter or feathers is prohibited. Please remember the flora and fauna and all the beautiful creatures we have here including our own livestock.
22. If any of the above terms and conditions are broken guests will first be reminded of their responsibilities and if necessary will be requested to leave the site.
23. By agreeing to these terms you will also be agreeing to sign our waiver. see below.
•
I, the undersigned, being aware of my own health and physical condition and any other people in my group, and having knowledge that my/our participation in any activity during my/our stay at Burning Heart River Camp may be injurious to my health, am voluntarily participating. ( ie Wild Swimming, Kayaking, Fire Making etc)
Having such knowledge, I/we hereby acknowledge this release, any representatives, agents and successors from liability from accidental injury or illness which I/ we may incur as a result of participating in any activities. I/we hereby assume all risks connected therewith and consent to participate. The same goes for any children under my/our care and if there is a group booking for all parties involved. I hereby sign for all.
THE NITTY GRITTY
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non- refundable deposit (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and Burning Heart River Camp will exist when we receive payment of the deposit and send you a booking confirmation. This Booking confirmation will normally be sent out within 24 hours by email and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation within the specified time, please notify us as soon as possible by email (hello@burningheartrivercamp.com). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.
1.3 Once a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. If you do not make any payment due to Burning Heart River Camp by the due date for payment and at the latest within 5 days of this date, then with regret, we may cancel your Booking and terminate our contract with you. In these circumstances, your rights to a refund are set out in clause 2.4.2. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
2. Cancellation and Amendment by You
2.1 If you have to, or want to, cancel or amend your Booking this request must be sent to us by email (hello@burningheartrivercamp.com) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to us by calling
07874109267. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Any amendments to your Booking or cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit as per clause 2.4.2. This represents the administration costs incurred by us to deal with such requests.
2.3 Cancellation Charges:
2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. Where a Booking has been taken with a deposit which is less than our standard deposit (25% of the total Booking Fee), the Guest will, upon cancellation, be liable to pay the difference between the reduced deposit and our standard deposit.
2.3.2 In the event of cancellation within 10 weeks of check in the total cost of the accommodation including the deposit is non-refundable. In some circumstances it may be possible to swap the stay to another date as per clause 2.4.4 below. Cancellation should always be in writing to hello@burningheartrivercamp.com. The deposit is always non- refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, management, booking management, credit card fees and customer service.
2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.3.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms
as outlined in clause 2.3.2 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Burning Heart River Camp will refund all monies paid, or a proportion in the case of curtailment. Burning Heart River Camp cannot, however, pay any compensation or expenses as a consequence of such an event.
2.3.5 Cancellation insurance is available but will be a third party arrangement and not involve Burning Heart River Camp in any way. You are strongly recommended to take out personal travel insurance for all members of your party for your holiday including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. 2.3.4 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
2.4 Amendment Charges:
2.4.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.4.2 above may apply. All amendments are subject to availability.
2.4.2 Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
2.4.3 In the event that a refund is issued it will be in the same form and ratio as the original payment was made.
2.4.4 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered via a Gift Voucher.
3. Changes and Cancellations by Burning Heart River Camp
We will inform you as soon as reasonably possible if we need to make a significant change to your confirmed Booking or to cancel your Booking. We will try and organise an alternative Booking offered by Burning Heart River Camp, or a refund but we will have no further liability to you.
4. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 17). In such circumstances, we will liaise with you and try and organise an any alternative Booking, or a refund but we will have no further liability to you.
5. Complaints
We always aim to provide the best possible holiday experience, however, in the event that you have any complaint or problems during your stay, please immediately notify us during the stay itself, so that the we have the opportunity to resolve the given problem at the time. Please also let us know of the problem as soon as possible by
emailing hello@burningheartrivercamp.com. If you do not follow this procedure there will be less opportunity for the us to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced or negated.
6. Pricing
6.1 Burning Heart River Camp reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
6.2 Rates are set in Sterling. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
7. Information & Accuracy
The information and prices shown are varied from time to time and may change between the time you first view it and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, it may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
8. Pets
No pets aloud at any time anywhere at the camp. This is also a working farm.
9. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Booking you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore
strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/ foreign-travel-advice.
10. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. Please read your policy details carefully and take them with you on holiday.
11. Special requests
If you have any special requests, please let us know at the time of booking.
12. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation (30 Max including children for groups) may occupy the property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13. Your Responsibilities
13.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owners and the Property.
13.2 During the period of Covid-19 or any other pandemic it is also your responsibility to ensure that you are healthy and safe to travel and that you respect the safety of the Burning Heart River Camp and any other guests by conforming to social distancing and other government guidelines relating to your stay.
13.3 Site Deposit
A deposit of £500 is required for all group bookings. You will receive a separate link for you site deposit if you are a group.
13.4 You must also leave the property by the check-out time specified on your Booking and leave the camp as you found it.
13.5 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.6 BHRC only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact BHRC.
14. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Terms & Conditions.
15. Discrepancies
In case of a discrepancy between these Terms & Conditions and any other BHRC literature, these Terms & Conditions shall prevail.
16. Validity clause
In the event that a court finds that a condition in these Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Terms & Conditions, which will continue to be valid and have full force and effect.
17. Events beyond BHRC’s control
If Burning Heart River Camp is prevented or delayed from complying with any of the respective obligations under these Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Recent Comments